🆘 Help centre
Answers, delivery, returns and contact — all on one page.
❓ Common questions
How much is delivery?
It depends on your area. Pick your area from 📍 at the top to see the charge, the free-delivery limit and the time.
How can I pay?
Cash on delivery, or bKash/Nagad/Rocket. Approved wholesale buyers can also buy on credit within their limit.
What if something is wrong?
Request a return with photos from the order page — the shop will refund or replace it.
Can I pick up at the shop?
Yes. Choose shop pickup at checkout — we will tell you when it is ready.
Can I change or cancel an order?
Before any payment is taken you can cancel it yourself from My orders; after that, send a cancel request.
How do I buy at wholesale price?
Apply as a wholesale buyer from My account. Once approved, wholesale prices apply automatically at the quantities shown; use the Bulk pad to order many items at once.
What do I need to open an account?
Just your name and mobile number. You can browse and fill the cart without an account; you log in when placing the order and your cart is kept.
How do I track my order?
My orders shows each order's stage; with a parcel number you can also use Track order without logging in.
🚚 Delivery
| Area | Charge | Free over | Time |
|---|---|---|---|
| Balughat Bazar | ৳30 | — | in 4 hours |
| বিএএফ বেস এ কে খন্দকার ঘাঁটির বাহিরে ১-৫ কিলোমিটার পর্যন্ত দুরুত্ব এলাকায় | ৳40 | — | in 6 hours |
| বিএএফ বেস এ কে খন্দকার ঘাঁটির ভিতরে অফিসার্স আবাসিক এলাকায় | | ৳25 | — | in 4 hours |
| বিএএফ বেস এ কে খন্দকার ঘাঁটির ভিতরে এয়ারম্যান আবাসিক এলাকায় | | ৳20 | — | in 4 hours |
| Dhaka Cantonment | ৳60 | — | in 6 hours |
| Mirpur | ৳70 | — | in 24 hours |
| Elsewhere in Dhaka | ৳110 | — | in 48 hours |
🕒 Delivery time slots
- Morning · সকাল ৯টা — দুপুর ১২টা — Order before 07:00 for today
- Afternoon · দুপুর ১২টা — বিকাল ৪টা — Order before 10:00 for today
- Evening · বিকাল ৪টা — রাত ৮টা — Order before 15:00 for today
You can book a slot for today or the next few days.
↩️ Returns and refunds
Request a return with photos from the order page within 7 days of receiving it. If it is damaged, wrong or short in weight, the shop will refund or replace it. Refunds go back the way you paid — cash, bKash/Nagad, or shop credit.
You can cancel an order yourself before any payment is taken; after that, send a cancel request from the order page.
💳 Payment
Pay cash on delivery, or send by bKash/Nagad/Rocket and enter the TrxID — the shop checks and confirms it. Approved wholesale buyers can buy on credit within their limit and settle dues online.
🏪 Pick up at the shop
Choose "pick up at shop" at checkout. You get an app and SMS message when it is ready; just tell us your order number.
📍 বিমান বাহিনী গেট, নতুন পিএসআই মার্কেট, দোকান নং-২২, বালুঘাট বাজার, ঢাকা ক্যান্ট, ঢাকা-১২০৬
🕘 Open: সকাল ৯টা — রাত ৯টা
🗺️ Open map📞 Contact
Call us, or log in and write to us — the reply comes back here.