For ration sales
Cancel any time before goods are collected — no charge. If the weight differs at collection, the invoice is corrected to the actual weight and you are told. If payment does not arrive after invoicing, contact the shop; once a promised date passes you can raise it in the app.
For shop purchases
Damaged on arrival — full refund or replacement, report within 24 hours · wrong item — replaced, delivery on us · near expiry — full refund · changed your mind — return within 3 days if unsold and unopened, less delivery · opened or used food — cannot be returned, for food safety.
How refunds are paid
Back the same way you paid — bKash, Nagad or cash — within 3 working days. You may take store credit instead if you prefer.
Complaints
Raise one in the app with photos. Every complaint has a number and a visible status.